- 1). Provide regular training for employees to emphasize the importance of promptly responding to customer inquiries. Remind your employees to exercise honest and ethical practices when providing advice to mortgage clients.
- 2). Ask customers to complete a survey after settlement. Mail a questionnaire form that allows your customers to rate key areas of performance, such as communication with loan officer, speed from inception to loan closing and estimated closing costs in relationship to final settlement fees.
- 3). Find methods that could boost the morale of your employees. Buy lunch for the office on select days. Have meetings that are geared to motivate your employees. Reward loan officers and loan processors who meet or exceed company established benchmarks.
- 4). Use technological advances to improve your business. Invest in new equipment that could help your staff members work more efficiently. Update devices such as your computers, loan processing systems, fax machines and copiers.
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