- 1). Contact Chase Customer Service at (866) 316-3925 or visit myaccount.chase.com. The Department of Labor and Employment and Unemployment Insurance Customer Contact Center cannot answer questions about your CAP Card account or issue a new Cap Card PIN.
- 2). Provide your full legal name as it appears on your unemployment insurance application, Social Security number, date of birth and permanent address.
- 3). Request a new card if applicable. Find the fee schedule on the letter that was sent with your original card.
- 4). Select a new four-digit PIN number. You must create a PIN number to use your card at retail locations with the Visa logo and at ATMs.
- 5). Receive the new card in the mail if you requested one. If not, continue using your original card. Your new PIN is now active.
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