Contact McAfee's Online Customer Support

• 1). Launch a web browser and enter the web address for McAfee's official home page: www.mcafee.com. McAfee's home page displays.
  
  
• 2). Mouse-over the "Home and Home Office" tab and click on "Customer Service" from the drop-down menu. A new page displays with customer service options.
  
  
• 3). Determine which category best describes the area in which you need help with McAfee software. The main categories are "Technical Support", "Customer Service" and "Virus Removal", and each provides brief information on what issues it covers. Click on the corresponding button for the category you need.
  
  
• 4). Choose the "Technical Support" category and decide between free technical support and fee-based support. For free technical support, an online virtual technician will walk you through a troubleshooting process. For fee-based support, services range from "Priority Telephone Support" at $9.95 per incident, where an agent will help you resolve the issue, to "Remote Controlled Priority Chat" at $59.95 per incident, where an agent fixes the issue remotely over the web.
  
  
• 5). Choose the "Customer Service" category for a list of Frequently Asked Questions, a Search feature and a list of Video Tutorials. Click on the "FAQs" tab to read the list of questions. Click on the "Search" tab to enter a specific question or keyword that narrows down your search. Click on the "Video Tutorial" tab and select the topic from the drop-down menu that best describes the area in which you need help.
  
  

Join McAfee's Online Community Support

• 1). Access McAfee's official web page. Mouse-over the "Home and Home Office" tab and click on "Customer Service" from the drop-down menu.
  
  
• 2). Click on the "Community" link on top of the page. The "Home and Home Office Community" page displays.
  
  
• 3). Browse through the support information provided in this page by clicking on the different tabs. These tabs include "Overview", "All Content", "Discussions", "Documents", "Blog" and "Videos."
  
  

Contact McAfee's Customer Support by Phone

• 1). Access McAfee's official web page to find the customer support phone number.
  
  
• 2). Mouse-over the "Home and Home Office" tab and select "Support" from the drop-down menu. A phone number will display on the right pane under the "McAfee Total Care Services" section.
  
  
• 3). Take note of the toll-free number and contact McAfee, if necessary.