Let us talk about an important topic that pertains to Internet marketing within this article -- specifically the issue of handling a phone call from a very angry customer.
This is something that a lot of Internet marketers fear with good reason.
Nobody enjoys having a phone call from somebody who is irate and cursing.
However, it is important to know how to handle these phone calls so that you can provide your customer with the highest level of support possible under the circumstances.
The first step is to try to calm the customer down.
All Internet marketers are very busy people and so you need to resist the temptation to speak quickly and to try to push the angry customer off the phone.
Prepare yourself to spend at least 20 to 30 minutes speaking to this customer on the phone in an effort to calm them down and resolve whatever problem has caused them to become upset.
Start by asking the customer to explain the problem.
Do not interrupt, and try to take notes.
Apologize to the customer, and then tell the customer that you will resolve the problem and call the customer back to provide the customer with a status update.
In conclusion, the best way for an Internet marketer to handle a phone call from an angry customer is to be sympathetic, professional, and patient.
I realize that it may be difficult to behave this way in the face of a customer repeatedly insulting you and shouting at you over the phone.
However, we Internet marketers need to hold ourselves up to a higher standard.