How to Access Internet on an Unlocked Cell Phone With the Wrong Carrier
- 1). Contact your current service provider via a land line or alternate mobile phone. When you call customer care you must call from a phone other than the one you are updating, but you must have it with you in order to receive the OTA.
- 2). Tell the customer service rep that you are using an unlocked phone that belonged to a different provider and you need the GPRS settings for the device. They will need to know the brand and model of phone you are using before they can send you the OTA. Outside of the GPRS settings, service providers keep very little information on phones they do not sell to their customers, so knowing exactly what device you are using will be helpful in getting the correct OTA settings.
- 3). Accept the OTA download that will be sent to your phone by opening the text message you receive and selecting "Save." If you already have an Internet service package on your phone, you will be able to access the Internet. If you do not have an Internet service package, you must add one.
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