Office gossip comes in many forms, mostly unproductive, but it is the leadership of a practice that sets the tone.
Gossip in the workplace that is untrue undermines staff control, recognition and security.
It is the responsibility of the office leadership to limit gossip.
Success comes not from hands off written policies in a manual, but by strong leadership behaviors the staff understands, respects and follows.
Here are some ideas to help keep the practice rumor mill in check.
Regular, positive communication Regular meetings with the staff are important to share information that effects them and the practice.
If questions come up, make sure they are answered in a straight forward manner.
If the answer is not what people may want to hear, be direct and honest without trying to put a spin on it.
Actions speak louder than words Too many doctors or administrators are not available for staff to ask questions and get answers.
If the leaders of the practice are evasive when asked questions, people will come to their own conclusion about gossip that may be traveling in the office.
Praise good performance Acknowledging a job well done will make the staff feel better about their job and the practice.
Praise will build self esteem and teamwork which goes a long way to keep rumors in check.
Realize gossip is harmful Leaders need to understand that while it may be fun when juicy, gossip ultimately is harmful to the team.
Let others know their actions , either intentional or misguided, can be very distracting and hurtful.
Those leaders who address gossip and rumors upfront and right away will have a greater chance to stop things before they get out of control.
Understanding the impact gossip has on individuals and the team should be the motivating force to keep it in check.