Misrepresentation Defined

• Misrepresentation, according to Dictionary.com, means to give false information with the intent to cheat or deceive. Telephone companies that withhold information about fees and charges are guilty of misrepresentation. Commercials don't disclose hidden fees or charges directly, but they do typically post warnings and disclaimers in small white print across the bottom of the screen.
  
  

Agencies Join Forces

• In November 1999, the Federal Communications Commission (FCC) and Federal Trade Commission (FTC) drafted a Policy Statement on Truth-in-Advertising for advertising long distance services. The guidelines cover such things as all claims must be truthful, non-misleading and substantiated, among others.
  
  

Protecting Yourself

• The best way to protect yourself is through knowledge. Visit the telephone company's website and read about their calling plans. Next, call customer service with any questions not answered on the website. It's your money, so don't be afraid to ask those tough questions. Telephone companies, like all other businesses, want your money. Don't be afraid to reject those companies that resist giving full disclosure about fees and charges that could appear on your monthly bill.