- 1). Turn the iPhone or iPod off, and then turn it back on. This sometimes fixes simple problems, such as your iPhone not accessing wireless Internet.
- 2). Charge the phone using either your computer or a portable iPhone/iPod charger. Connect the device to the computer or charger using an Apple USB cord. Let it charge for 30 to 60 minutes before attempting to use it once more.
- 3). Reset the iPhone or iPod. This fixes more severe problems, such as an iPhone that's frozen on a single screen. The method for resetting depends on the device you own. To reset an iPhone, for example, hold down the circular "Home" button and the "Sleep/Wake" power button simultaneously at the top of the phone until the phone turns off. Then, hold down the "Sleep/Wake" power button to turn the phone back on.
- 4). Sync the iPhone or iPod with the iTunes software that's installed on the device's "primary" computer (the first computer ever used with the Apple device). Connect the iPhone or iPod to the computer, then open the iTunes software. Click on "File" inside the iTunes menu bar. Choose "Sync (iPhone/iPod name)." Wait for the device to sync with iTunes. Disconnect the device and attempt to use it after the syncing process completes.
- 5). Sync the iPhone or iPod with iTunes once more. This time, click the device name or menu (for example, "iPhone") under "Devices" inside the left panel of the program. Then, click "Summary" at the top of the middle iTunes panel. Click the "Check for Updates" button located directly in the middle of the center iTunes panel. Follow instructions that appear to look for and install device updates. The instructions vary based upon which Apple device you are updating and the available update.
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