Batteries

• 1). Remove the batteries from the remote control.
  
  
• 2). Test the batteries in another device.
  
  
• 3). Put fresh batteries in the remote control if the original ones are weak or drained.
  
  
• 4). Inspect the battery terminals for unbending or breakage.
  
  
• 5). Bend the terminals back in place, or replace the remote control if any of the battery terminals are broken.
  
  

On-Screen Remote Doesn't Work

• 1). Check the connection between the IR Blaster and its port on the Base Station.
  
  
• 2). Press buttons on the device you are trying to control remotely, such as a DVR, to ensure that the device is working.
  
  
• 3). Check your owner's manual to ensure that your brand of device is supported by the on-screen remote control.
  
  
• 4). Ensure that the IR Blaster is aligned correctly with the IR receiver. Move the IR receiver away from direct bright light.
  
  
• 5). Reprogram the on-screen remote control settings according to your owner's manual instructions. Ensure that the remote control settings for "Video 1" and "Video 2" are configured correctly in the "Remote Settings" window
  
  

Universal Remotes

• 1). Use the original remote control that came with the TV to ensure that you can access menus and settings specific to your Sony TV model.
  
  
• 2). Check the age of your components. Home theater components that are more than seven years old may not be compatible with a universal remote.
  
  
• 3). Check the age of your universal remote. Older universal remotes may not work with your newer TV.
  
  
• 4). Set your receiver to "Command Mode 1" to use a universal remote control with your Sony TV.
  
  
• 5). Check for a two-way remote communication system or SAVA speaker systems on your Sony TV by consulting your owner's manual. Components that use a two way remote communication system, SAVA speaker systems, or specific AV receiver models may not be controlled by a universal remote.